How can I contact talarmal?
- Chat Feature
- We’re all ears. Use the Whatsapp chat feature on our website or Instagram page to contact us.
- We’re just as responsive via email as we are via chat. Email us at firstname.lastname@example.org with any questions, comments, or concerns.
What are the shipping fees?
- Free shipping for U.S. order over $75.
- U.S. orders under $75 have a shipping fee of $3.50 for USPS First Class Package service.
- For international orders, shipping fees vary depending on location and will be calculated at checkout.
- If a shipping option you would like is not listed, please contact us via the Chat feature or email us email@example.com.
What is the delivery timeline?
- All orders have a timeline of 5 to 7 business days to be shipped out from our office.
- If you are in need of a talarmal item earlier than 5 to 7 business days, please contact us via the Chat feature or email firstname.lastname@example.org before placing your order. Please note expedited processes may have additional fees.
How can I keep my jewelry clean?
- Omg. Thank you for asking - this one’s our favorite question. Check out our Care Guide page for all the do’s and don'ts.
What is your Return + Exchange policy?
- We offer:
+ A 10-day Return + Exchange policy for orders under $100
2. We offer a FREE 14-day return policy for orders starting at $100.
Before proceeding, please check if you are eligible to process a return:
- All gemstone pieces are made-to-order and are final sale.
- Care Guide
- All of our pieces need love and care for long lasting wear. Our Care Guide lists how each piece should be loved and cared for - we’ve made it super easy for you. Please understand that returns will not be accepted for chemical exposure (lotion, perfume, harsh detergent, etc.) or water damage (swimming, sweating, showering, etc.).
- All other products must be:
- No sign of usage (no scratches, discoloration, etc.)
- In original packaging (box, pouch, polishing cloth included)
- If your return request does not meet the above criteria, we are ineligible to process a full return.
- Please ensure your packaging is in the same or similar packaging. Please note Talarmal will not reimburse for extra shipping charges caused due to larger, heavier packaging.
What if my item has a defect?
- Talarmal team goes through product inspection before orders are packages, however, if a product arrives defective please contact us via the Chat feature or email us with Name and Order Number at email@example.com
Will I be charged duties and taxes?
- U.S. and Canada
- Duties are included for our jewelry lovers in the U.S. and Canada. Appropriate taxes are applied at check-out according to the location of the shipping address.
- Australia and Europe
- Import taxes and duties are included in the price of the products for Australia and most European countries. Before ordering, please check with your local customs office or contact firstname.lastname@example.org if you have any questions about import taxes and duties.
- Other international shipments
- Please note that duties and taxes may be applied to your shipment that you will be responsible for. Talarmal cannot advise estimated costs, since fees vary by country. To learn more, please contact your local customs office or postal carrier. Note that Talarmal will not be able to reimburse you for duties and taxes paid upon delivery.